Overall, Carbonite Safe checks a lot of boxes and appears to be a very easy to use, cost effective and reliable service, let’s go and see how it performs in my tests! Other notable features include the functional web console which, amongst other things, allows any devices connected to the account to be managed and any backed-up data easily recovered (without the need of the desktop application).įurthermore, all Carbonite plans offer unlimited storage (with a few restrictions) and by starting at just $6/month for a single PC or Mac, Carbonite is priced very competitively with other, similar cloud backup offerings. In fact, it must be said that the Carbonite sign-up process is very impressive and by delivering an installer as a part of the sign-up process which will automatically link the Carbonite app to your new Carbonite account, it helps makes sure that the install is as quick and easy as possible. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Carbonite Safe is a quick and easy to use cloud backup solution, ideal for anyone wanting to get their PC or Mac device backed-up without any fuss or the need to adjust numerous settings beforehand. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. ![]() ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I'm headed to backblaze.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you're considering them, run the other way. Their service isn't one I'd use for free. I have deleted with them, even though it's paid through the next 2 years, because I don't want to risk them messing up my computer again. When I called Carbonite to close my account and get a refund on the remaining two years of my three year subscription, they said they refuse to refund after 30 days, even when they've caused me damages and 20+ hours of work for me to resort all my files. ![]() Carbonite can only restore to the last backup, which happens multiple times a day and thus occurred before I could get my computer to an expert that explained what happened, so there was no recourse. The Mac experts I talked to said they'd never seen something like this, and that my only option was to refile every single file on my computer into their folders. ![]() I used Carbonite for years without problem, until their remote-access customer service rep created a massive problem with files.
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